Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).
Delivery Times
Estimated delivery times are:
- Netherlands: 3–7 business days
- European Union: 5–10 business days
- United Kingdom: 5–10 business days
- United States & Canada: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Carriers
We work with trusted shipping partners, including:
- PostNL
- DHL
- DPD
- UPS
- FedEx
- Local postal services in the destination country
The carrier used depends on your delivery location and the warehouse from which your order is shipped.
Shipping Costs
- Free shipping on orders over €55 (Nederlands) / €75 (EU).
- Orders below €55 are charged a flat shipping rate of €6.95 (Netherlands) / €12.95 (EU
- Shipping costs are displayed during checkout before payment is completed.
International Shipping
We proudly ship to customers worldwide, including:
- All European Union countries
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- Selected countries in Asia, South America, and the Middle East
If your country is unavailable during checkout, we currently do not ship to that location.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number (where available). Tracking information may take up to 48 hours to become active.
Delayed or Lost Shipments
While we strive to ensure timely delivery, delays can occasionally occur. If your package has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. If an incorrect address is entered, please contact us immediately. Once an order has been shipped, we cannot guarantee that address changes can be made.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.